Payment and Shipping

Payment

We accept PayPal and Credit Cards to pay! Payment system supports MasterCard, Visa, American Express, Visa Delta, Visa Electron, Solo and Maestro etc.

Different Price Payment

Security Guarantee

Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

Refund

After we issue a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost and tax less any re-stocking fees (where applicable). Shipping and handling charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase. Refunds will be given at the discretion of the Company Management.

Our Shipping

Items will be shipped by Australia Post, Fastway in the continental Australia. We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable.( We only ship to your Paypal registered address by default. Please contact us for address revise. We are not responsible for any wrong address. Please confirm the address when you check out.)

Delivery Time

Most of the items we carry are in stock and will be shipped on the same day you place your order excluding weekends and holidays.

Items will be shipped out in the following business days after you have checked out. In general, it may take about 2 to 15 business days for delivery. Please note that some orders go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed by an additional 3 business days.

Shipping Rates

Our rates include the expenses of shipping, handling and the high quality packaging. Shipping Rates would vary depending on the weight of the shipment and the selected shipment method.

Delivery Methods	Delivery Charge	Delivery Days
Registered Delivery	AU $9.97/order	2-7 Working Days
Express Delivery	AU $24.07/order	1-5 Working Days

Note: Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

If your delivery methods have choos the Express delivery, you need provide us your Mobile Phone Number/Home Phone Number by this email: info@drill-battery.net.au

Normally, the DHL or Australia Post takes 2 to 7 business days to deliver parcel to our customers, depending on the destination. In case that you do not receive your parcel within the aforesaid time span, the parcel might have lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the Australia Post. We will re-send your order after Australia Post has completed the investigation of the lost parcel, which would take about 3 to 4 weeks from the day of complaint.

Can I come to your locations to pick up an item?

Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.

What will I be charged for shipping?

Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item's description and are non-negotiable. Please consider this when placing your order.

Who will deliver my orders?

Items will be shipped by Australia POST or Fastway. We may use other carriers as necessary.

How long will it take for my item to reach me?

Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 2-15 business days for delivery.

How do I track my shipment?

We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.

What should I do if my shipment never arrives?

Please allow up to 15 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the 'Contact Us' button on the website. We will get back to you shortly.

How do I ship items to a different address?

During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address.